FAQ

A Few Answers to Common Questions of Our Product

General Frequent Questions and Answers - Win-Spy Software

What is Win Spy Software?

WinSpy is a Complete Stealth Monitoring Software that can both monitor your Local PC and Remote PC or your Android Device. Win Spy Software operates in stealth mode. Win-Spy will not show in Add/Remove Programs, Windows Start, Taskbar, Task Manager, Processes or in Program Files Folder.  And in your Android device, Win-Spy will not show anywhere on the target phone.  Win-Spy can either be used for your Home or Office.

Win-Spy is a complete Local PC, Remote PC or Android phone monitoring package that includes everything below for one low price: Breakdown is as follows:

Local PC Monitoring comes with

  • Screen Capture
  • WebCam Shots
  • Keylogger
  • Emailer for Keylog, Screen Capture and Reports
  • Keylog Alert with Emailer
  • Reports - Keylog
    • Chat Conversation
    • Website Visited Detail
    • Website Visited Summary
    • Restricted Sites Visited
    • Time Spent Online
    • PC Activity
    • Anti Spyware
    • Login Attempts
    • PC Usage or Active Time
    • Lost Stolen PC Location
  • Folder Hider
  • Clear All Tracks Utility
  • Secure File Deletion Utility
  • Lost or Stolen PC Tracker
  • Anti-Spy Disable / Destroy
  • Anti Virus Stealth Technology
  • Web-Cam via Internet Explorer
  • Remote Deployment/Monitoring
  • Suspend on Idle
  • Monitor across networks
  • WebAccess to all screen shots and reports
  • SMS Alerts - Intrusion Detect
  • FTP Reports/Screen Shots/Cam Shots to My PC
  • Remote Desktop Connect to Remote

Remote PC Monitoring comes with

  • Screen Capture
  • WebCam Shots
  • Reports - Keylog
    • Chat Conversation
    • Website Visited Detail
    • Website Visited Summary
    • Restricted Sites Visited
    • Time Spent Online
    • PC Activity
    • Anti Spyware
    • Login Attempts
    • PC Usage or Active Time
    • Lost Stolen PC Location
  • Emailer for Keylog, Screen Capture and Reports
  • Streaming Web-Cam (View / Record)
  • Remote Mic (Record / Listen)
  • Remote PC file Browser and FTP
  • Remote PC file Download / Uploader / Execute / Delete
  • Remote PC Shutdown / Log Off
  • Send Message to Remote PC
  • Anti-Spy Disable / Destroy
  • Anti Virus Stealth Technology
  • 3 remote file deployment - combine, exe and excel
  • 3 ways to obtain remote information - email, direct connect, ftp
  • 3 methods to for remote uninstall - auto, direct connect, via uninstall file
  • Monitor up to 10 remote PC with 39.95 version
  • Suspend on Idle
  • Centralized Monitoring
  • Save information across network
  • Works even with Firewall / Router
  • WebAccess
  • FTP Reports/Screen Shots/Cam Shots to My PC
  • Remote Desktop Connect to Remote

Android Phone

There are too many functions built in our Android Monitoring. The best thing to do is to view our demo. http://www.win-spy.com/wordpress/win-spy-features/

How does Win Spy Software(PC) work?

Win Spy Software accomplishes several tasks in monitoring your computer.

a) It captures screen shots.
b) It captures all keys typed on the keyboard.
c) It captures all chat conversations.
d) Monitors amount of time spent on the internet.
e) It captures WebCam shots when Motion is detected.

How do I Install and run Win Spy Software?

Run the Win Spy Software Setup.exe file. You will be prompted to enter a username and password. Enter any Username and Password. You will use this Username and Password to Login into Win Spy Software. Note that username and password are case sensitive. Restart your computer. Press Control and SHIFT and F12 keys to login.  Note: If your login screen do not come up you may also run the start.exe in the program directory to pull up the login screen.

How do I Uninstall Win Spy Software?

You will have to enter your username and password to uninstall Win Spy Software.
Users will not be able to uninstall Win Spy Software without a username and password.
Press CONTROL - SHIFT - F12 keys, at login dialog enter your username and password press the uninstall button.

How do I access Win Spy Software in windows?

To login into Win Spy Software you will have to use the CONTROL - SHIFT - F12 keys.

Does Win Spy Software start automatically when windows start?

Yes, Win Spy Software automatically starts every time you start windows.

Will users know if Win Spy Software is running?

Win Spy Software will not appear in Add/Remove Programs, Windows Start, Taskbar, Task Manager, Processes or in Program Files Folder.on the task manager or windows toolbar.

Can users uninstall Win Spy Software?

You will have to enter your username and password to uninstall Win Spy Software.
Users will not be able to uninstall Win Spy Software without a username and password.
Press CONTROL - SHIFT - F12 keys, at login dialog enter your username and password press the uninstall button.

Can users stop Win Spy Software from running?

No, Win Spy Software does not appear on the task manager. Users will not be able to stop Win Spy Software program.

Can I save Screen Capture and Key Recorder files across the network?

Yes, Win Spy Software allows users to specify location to store the Screen Capture and Key Recorder files.

Can Win Spy Software email me the Key Recorder file?

Win Spy Software has the option to mail the Key Recorder file to any e-mail address that supports SMTP mail (example: Yahoo). The file is emailed whenever the user connects to the internet.

Can win-spy email me the keylog file when certain keywords are found?

Yes, win spy has a Keyword Alert that will secretly email the keylog to me, when keywords or phrase I specify are found in the keylog.

Does Win-Spy uses outlook or other email programs to send emails?

Win Spy works independently. Win spy does not depend on outlook or any other email programs to send mail.

Is Win Spy dependent on PC email address?

No, Win Spy works independently. Win spy does not depend on PC email address.

Is Win Spy dependent on PC email program?

No, Win Spy works independently. Win spy does not depend on PC email program/software.

Will sent mails show in outbox?

No, Win Spy works independently. Sent mail will not show in outbox.

What email provider should I use to RECEIVE my keylog?

Use any email provider that supports SMTP mail. We suggest gmail.com. Do not use AOL, yahoo or Hotmail to receive keylog file. AOL and Hotmail does not support SMTP mail. Note, it does not matter if the PC you are monitoring uses AOL, what matters is where you want to receive your email

Can I Hide any folder in windows using Win Spy Software?

Yes, with Win Spy Software you may select any window folders to hide. Win Spy Software has the option to disable windows “View Folder Option” making hidden folders totally un-access able by users.

What is Win Spy WebCam?

Win Spy webcam when turned on will allow you to access your PC webcam via the internet using IE.
So if you were at work, you can use your work PC to monitor what is going on at home?
Just turn your browser on and enter your IP home address. You will not need to install anything on your PC for webcam to work. Pictures are in real-time.

What is Win Spy Clear Tracks?

Win Spy clear tracks is a utility that allows you to quickly clear Internet and Windows tracks on your computer with a click of a button.
Clear Tracks Clears the following
  • Internet Cookies
  • Internet History
  • Internet AutoComplete
  • Internet Temporary Files
  • Internet Index files.
  • Windows Recent Document
  • Windows Search History
  • Windows Run History
  • Windows Temp Files
  • WindowsApplication Recent Cache
  • Windows Recycle Bin

What is Win Spy Secure File Folder Deletion/Eradicator?

Secure File Deletion allows you to securely delete a file or folder. Files/folders deleted are gone forever.
Win Spy’s Secure Deletion rewrites to the file and deletes the files 25 times.
Win Spy’s Secure Deletion exceeds US Department of Defense standards for file deletion(DOD 5220.22).

What is Win Spy PC Tracker?

In an event your PC is Lost or Stolen. When the user of your PC connects online.
Win-Spy PC Tracker will secretly email you your location to you.
Location Info includes:
Host IP:
Computer Name:
Computer Time:
Server IP:
Server Name:
Server Time:
OS Type:
OS ID:
RegisteredOrganization:
RegisteredOwner:
Computer ID:
IP Configuration Info:
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix:
IP Address:
Subnet Mask:
Default Gateway:

How do I locate my PC with info above?

1. Go to http://www.arin.net/whois/
2. Enter this IP address to get contact information for server or router which was used to connect to the Internet;
3. Contact management of this server and provide them with connection time and IP address.

The management can check records in server's log and determine the name and street address of the person who is using the computer.
In most cases the management don't reveal such kind of information to a private party so police assistance is required.

What is Win Spy Anti-Spy?

Win Spy Anti Spyware will actively and continuously disable or destroy any attempts by user to install or run anti spyware on your PC. This option can be turned on or off in Tools / Misc.

Can Win Spy be detected by Anti Spy software?

We try our best to keep Win Spy from being detected. We recompile our files several times weekly and release several builds weekly. New builds are aut updated.
In addition Win Spy has 2 technologies built in to avoid detection by Anti Spywares.

1. Win Spy's Anti Spy when turned on will actively and seek and destroy Anti-Spy Softwares.
2. Win Spy incorporates random filenames for most of its program files.

What Reports can Win-Spy produce?

  • Keylog - captures anything typed on the keyboard to include user / pass for all app including internet.
  • Chat Conversation - captures dual side conversation for MSN, Yahoo, AIM, ICQ, MySpace, Skype, Facebook, GoogleTalk
  • Website Visited Detail - domain level info of website visited. To include username and amount to time spent
  • Website Visited Summary - exact page visited. To include username and amount to time spent.
  • Restricted Sites Visited - attempts by users to visit websites we have set as restricted in win-spy WebAccess
  • Time Spent Online - records time spent online on daily basis by user
  • PC Activity - records time user spends on PC.
  • Anti Spyware - records attempts made by user attempting to load anti spy softwares
  • Login Attempts - records attempts by user trying to gain access into win-spy via login box
  • PC Usage or Active Time - records idle time active time and total time user spent on PC.
  • Lost Stolen PC Location - records and email and FTP - PC IP, CPU ID, OS ID, Hardware Serial to location you specify.

Does Win-Spy record chat room conversations?

Yes, Win-Spy will capture Screen Shots and anything Typed in chatrooms.

Will Win-Spy work across firewalls?

Yes, Win Spy will work through Firewalls and Routers. The major difficulties in using remote control software are firewalls and blocked ports, as well as NAT routing for local IP addresses. If you use Win-Spy Monitoring Software you don't have to worry about firewalls: Win-Spy Monitoring Software will find a route to your partner.

What is Win-Spy remote Desktop?

With Win-spy remote desktop, you can remotely control any computer as if you were sitting right in front of it. This feature will work even if remote PC behind a firewall or router. This Feature will also allow you to watch what someone is doing on their PC in Realtime. This is especially useful for monitoring Employees.

Can Win-Spy Auto Configure XP Firewall?

If you use Win-Spy Monitoring Software you don't have to worry about XP firewall: Win-Spy Monitoring Software will find a route to your partner.

What is Win Spy Remote?

Win-Spy Remote you will be able to monitor activities on the Remote PC in real-time.
You will be able to:

  1. View Screen Captures
  2. View Keylog file
  3. View ChatRoom Conversations report
  4. View Time Spent Online report
  5. View Websites Visited report
  6. Browse all files and folders on remote PC.
  7. Run, Delete files and folders on remote PC.
  8. Upload and Download files to/from remote PC.
  9. View remote PC Webcam in real-time/streaming.
  10. Record remote PC sound (mic) conversations.
  11. Email remote PC reports to my PC.
  12. FTP remote PC reports and screen shots to my PC.

How does remote Install work?

Use Remote Install and create a remote file.
Send remote file to your remote PC through email.
When the user clicks on the file it would silently install Win-Spy.
If a picture is included then the user would see the picture and not be aware that win-spy is being installed.
If no picture is included then when user clicks on the file it would appear as nothing has happened.

How do I Monitor a Remote PC?

Step 1 - Create Remote File using Remote Install.
Step 2 - Send Remote File to your Remote PC using your email.
(When remote user clicks on remote file win-spy will silently install)
Step 3 - Use Remote Viewer to view content/monitor remote PC.1

How do I create a Remote Install File?

You would use Win Spy Software’s Remote Install File creator under Remote to create the remote install file.

What information will I receive from the remote PC?

Win-Spy Remote you will be able to monitor activities on the Remote PC in real-time.
You will be able to:

  1. View Remote PC activities in Realtime
  2. Browse/Download/Upload remote PC Files
  3. View Keylog file
  4. View ChatRoom Conversations report
  5. ViewTime Spent Online report
  6. View Websites Visited report
  7. View remote PC Webcam in realtime/streaming
  8. Record remote PC sound (mic) conversations
  9. Execute any file on remote PC
  10. Shutdown Remote PC
  11. Send shell commands to Remote PC

How do I obtain the information from the remote PC?

Win-Spy Remote Monitoring allows you 4 methods to obtain data/reports from remote PC.

  • Direct Connect - Connect to Remote and view/retrive data
  • FTP - data will be sent to your PC via FTP
  • Email - obtain reports via email
  • WebConnect - use any web browser and connect to remote PC

What is emailed from remote system that you are monitoring?

ScreenShots, Keylog, WebsitesVisited, TimeOnline and ChatConversations Reports are emailed.

What is FTP from remote system?

All remote reports and screen shots are FTP to your PC.

Will Win-Spy remote work with Dial-up?

Yes, Win-Spy will work with dial up or high speed connections.

How would you know that the other user is on line?

Win-Spy will inform you with popup, like MSN messenger program.

Will Win-Spy work with Dynamic IP on remote PC?

Yes, Win-Spy manages the IP. Works like the same concept as msn messenger. You will not need the remote PC's IP to connect to it.

What browsers are compatible with Win Spy?

Win Spy is compatible with Internet Explorer, FireFox and Google Chrome.

What is the purpose of Seek and Destroy Anti-Spyware?

Win Spy seek and destroy will prevent users from installing or running any Anti-Spy software. The purpose of this is so that users will not be able to remove Win-Spy. After all, what is the point of having a monitoring system if your child can easily install an Anti-Spy software and remove Win-Spy.

What is Android Monitoring?

There is too many functions built in our Android Monitoring. The best thing to do is to view our demo. http://www.win-spy.com/wordpress/win-spy-features/

Will Android Monitoring show on phone?

Android monitoring will not show anywhere on the phone you are monitoring.

How Android device can I monitor?

You can monitor 2 android phones with the $39.95 purchase for one year. There is no subscription fee.

Can I remotely install Android Monitoring?

No, this is impossible to do for Android OS. No One can do it. Android OS is a dual layer security OS.
Anyone claiming to be able to do this is not telling you the truth. Android does prompts for security. No one can bypass this.

How large is the Android File?

Android file is approx 2 MB.

Do I need to root the phone for this to work?

Most functions do not need rooting. However there are some functions that need rooting. PS see demo. It will show you which functions need rooting. Note: Some vendors claim that their software do not need rooting, but read their FAQ carefully. They still have to root the very same functions. There is no way around this on android OS. Their claim is misleading.

So What Are You Waiting For

Immediate Online Download. Works with Win XP to Win 10. Monitor Your Local PC or Remote PC or Android Phone.